HDFC - Voice Support

Job Description:

• Awareness call start of the month

• Adhering to Quality parameters

• Adhering to COC / TAT / Wrap-up

• Identifying POS accounts, Prioritize the Customers

• Collects additional charges such as Penal charges

• Achieve Daily Recovery Resolution (DRR) as per Milestones set

• Ask for PTP , generate Pick-ups

• Identifying accounts for Field visits

Key Skills:

• Graduate

• 0 - 3 yrs experience.

• Good communication and Keyboard skills.

• High level of Self Drive/Enthusiasm.

Desired Candidate Profile:

• Awareness call.

• Identifying accounts for Field visits.