[24]7Ai is hiring 2017/18/19 & 20 - Techsupport

[24]7Ai is hiring 2017/18/19 & 20 - Techsupport

  • Quickly and accurately performs multi-tasking, Listening, document information, seeking information, and problem solving
  •  Connects and communicates with clients using online portal, recommends, and completes service solutions based on the client's description of the situation and their own diagnosis. 
  •  Helps clients solve technical requests or issues with computers, peripherals, and IoT/Smart Home devices.
  •  Troubleshoots operating system issues, repairs, and removes malware as defined by scopes of work for both Apple and Windows based systems.
  • Performs upgrades, repairs, and applicable installations using phone (when applicable), online chat, and remote desktop software.
  • Requires excellent verbal and written skills to effectively communicate with clients and clarify service needs.
  •  Recommends upgrades that are appropriate and applicable to the client's needs or desires.
  •  Must have a strong desire and ability to inform clients of offers, sell products or services, and overcome objections.
  • Flexible in both schedule and work load, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.
  •  Shows appreciation to the client for their business and encourages feedback and an ongoing relationship with business in the future.
  •  Maintains high levels of professionalism, courtesy and client service throughout all client interactions.
  • Handles complaints and objections effectively, de-escalating or preventing further escalation should the need arise. 
  • Documents all client connects in an internal client relationship management system.
  •  Communicates and trains clients on the proper and optimal use and care for their technology.
  •  Shift Timing: 247, Predominantly night shift.
  • Base location: Hyderabad, India
  • Proposed Compensation: 2.20 LPA till 4 LPA
  •  Qualification: Sr. Secondary or Above, Graduate in Computer Science background shall be preferred from 2017, 18, 19 & 20 shall be considered.
  •  Talent Evaluation: HR(Zoom)+Versant(Voice & Accent round)+Video based Technical Assessment+ Scalability= Offer
  • Open position: 1500+
  •  Joining: Immediate

    PS: Current year graduates may be considered too provided no leaves are sought for next 6 months from the date the aspirant joins in 247 AI.  
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Information

  Locations
HYDERABAD
  Eligibility
BTECH, MTECH, CSE, IT, EEE, ECE
  Year of passing
2017, 2018, 2019, 2020
  Academics
55% & above
  Salary
2.2LPA -4 LPA