Bharath Matrimony - Telemarketing Executive

About us :
Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is an IPO Listed and is expanding into a $ 54 billion marriage services market. Matrimony.com’s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. 

Role :

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features, service so as to derive maximum ROI for the client. The role also includes achieving targets for up gradation by ensuring regular service follow ups

Job Purpose:

To focus on revenue generation & meet targets by selling online memberships over phone to the new and existing clients and maintaining relationships effectively

Responsibilities:

•  Responsible for making outbound calls and regular follow up on leads assigned.
•  Selling Membership over the phone
• Explaining the product features in detail and how to use the packages.
• Understanding customer requirements and encouraging them to upgrade/renew the matrimony packages
• Providing the right customer experience

Skills :

• Excellent verbal communication, telephone etiquette, fluency in the regional language, selling and telemarketing skills, persuasive skills, listening skills, service orientation, Integrity,
• Up-selling - Upgrading existing clients to next range of products
• Profitable Selling : Availing low discount percentage
• Basic Computer knowledge