HFCL Limited is hiring 2023 and 2024 graduates for Technical Support Engineer
HFCL Limited is hiring 2023 and 2024 graduates for Technical Support Engineer role.
Job Description:
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Education Qualification:
Education: B.Tech (all branches)
Year of passing: 2023/2024 (2024 batch will join after their final exams, 2023 batch will be considered for current openings)
Compensation and Benefits:
· Stipend : Rs.15,186/- (In Hand)
· The trainees are entitled to receive the following benefits (in addition to the monthly Salary) against a fixed deduction of Rs. 1800 p.m. from their salaries (in case they voluntary opt for the company provided accommodation).
· Since Salary is paid as stipend - ESI / PF is Not Applicable.
Benefits:
1 Accommodation (in a 3BHK apartment with 2 people/room)
2 Provision of normal mattress, lights and fans
3 Wi-Fi availability
4 Basic housekeeping services (cleaning of house)
5 Electricity bill (capped at Rs. 1000 for each apartment)
6 Free - Transportation to- and fro- the plant location
7 Free Food when inside the plant premises (based on rotational shifts)
8 3rd AC train ticket reimbursement from first time travelling from home location to Hyderabad
9 Premium for term life insurance of Rs. 15 lakhs will be paid by company
10 Incentive scheme as per respective unit policy (ranges between Rs. 1000 – Rs. 3000)
About the Company:
A Brief About HFCL
HFCL Limited is a leading technology enterprise engaged in manufacturing of high-end Transmission and Access Equipment, Optical Fiber, Optical Fiber Cables (OFC) and is specialized in setting up modern communication network for Telecom Service Providers, Railways and Defence.
The Company has state-of-the-art Optical Fiber and Optical Fiber Cable manufacturing plants at Hyderabad, Optical Fiber Cable manufacturing plant in Goa and in its subsidiary i.e. HTL Limited at Chennai along with FRP and ARP Rod manufacturing plant in its subsidiary at Hosur.
The Company’s in-house Centre for Excellence in Research located at Gurgaon & Bengaluru and along with partner R&D firms innovate futuristic range of technology products and solutions. Some of the newly developed products through R&D are Wi-Fi Systems, Unlicensed Band Radios, Switches, Electronic Fuses, Electro optic devices, and Video Management Systems. There is a suite of products under development, which include Software Defined Radios, Routers, PON, 5G Transport and Radio products, Wi-Fi 6 access points, Point-to-multipoint Radios and Ground Surveillance Radars among others.