Guest Relations Executive
Integrated Facilities Management — Corporate Solutions (Country, Region)
What this job involves:
Mastering the front desk
Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, you’ll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the reception—add in the client directory signage, too! Outdated ones, however, should already be
out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, you’ll promptly tend to telephone queries and requests, all while maintaining
professionalism and politeness at all times. Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, you’ll also pitch in some help in event-related tasks, such as flower arrangements, for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed. Being a JLL brand enforcer Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)
Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.
Sound like you? To apply you need to be:
Skilled on the job
You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re
A client hero Got upbeat and pleasant attitude? This role is the perfect opportunity for you to show off your people skills,
which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when it’s time for you to prepare client reports.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.