Cognizant -Process Executive

Summary of essential Job functions

•  100% adherence to the legal guidelines as per the business framework
•  Process pre-defined number of transactions as assigned
•  Meet process SLAs / metrics – productivity and quality targets within the established timelines
• Ensure process guidelines are followed and met as documented
•  Adhere to shift handover processes
•  Raise process related issues / concerns on time with process and team leads
•  Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions
•  Adhere to security practices set by organization
•  Provide updates and submit reports related to own area of work
•  Perform re-work on policies which were not processed First Time Right
•  Capture pre-defined policies/amendments in the client system during a business day
•  Record the output in the system provided by Cognizant
•  Highlight process related issues / concerns pro-actively with SME/TLs
•  Refer to knowledge updates/ repositories to effectively process transactions
•  Complete all mandatory certifications as per the requirement of the business

•  Any Full time/part time Graduation/ MBA
•  Good Interpersonal skills & communication level
•  Basic Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc
• Soft Skills and Abilities
• Preferred
•  Contribute to and participate in knowledge sharing sessions
• Align individual goals with team objectives (work cohesively with the team)
•  Participate and contribute to organizational activities
•  Record own attendance and time sheet related data to ensure correct billing
•  Conduct refresher training
•  Flexibility of working in shift
•  Collate team performance data for reporting purposes as and when requested by the Process and Team Lead
•  Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc
• CTC : 1.65LPA